Personal Data Protection Policy

Welcome to the http://www.total.com.cn web site (hereinafter referred to as the “Website"). By connecting to the Web site you acknowledge you have read, understood and accepted the Personal Data Protection Policy (herein after referred to as the “Policy”) without limitation or reservation along with our General Terms and Conditions of Use and undertake to be bound by such. Please note that other general terms and conditions of use and personal data protection policies apply to other websites of the Total group. It is recommended that you read them carefully.

By submitting your personal data to us, you will be deemed to have fully read, understood and agreed to this Statement, and have given your permission to us – where necessary and appropriate – to use your personal data in the way mentioned in this Statement.

Total Corporate Management (Beijing) Co., Ltd. (referred to herein as the “Data Controller”) is responsible for processing personal data concerning the management of the Website. Said processing is implemented in accordance with the laws of People’s Republic of China concerning data processing and privacy.

1. Purpose of processing and types of data collected

When visiting our Platform, you may provide us with personal data such as your name, gender, address, telephone number or email address etc. We will collect and use your personal data in order to:

  • Respond to your queries and collect your feedback;
  • Process orders submitted by you;
  • Provide products or services requested by you;
  • Analyze and solve problems related to products or services;
  • Conduct market research;
  • Organize market promoting activities, such as filling in activity register information, sending gifts etc.

2. Processing of Personal Data

Your personal data may be disclosed to our specific departments tasked with processing, or to subsidiaries or branches located in other countries directly or indirectly owned by Total Group, or to specific partners, independent distributors, sub-contractors or service providers, for the purpose stated herein. By submitting your personal data to us, you will be deemed to have given your permission to the aforementioned transfer.

If your personal data were transferred to a third party for the purpose mentioned above, we and Total Group would comply with applicable law and take necessary measures to ensure your personal data is under continuing protection. 

3. Security and confidentiality of your data 

We would implement the appropriate measures to ensure the security and confidentiality of your personal data and in particular to prevent them from being accessed, altered, damaged or disclosed by unauthorized third parties. We may use, transfer or disclose your personal data only for the purposes provided above, unless the disclosure of your personal data is legally required or mandatory by virtue of any regulatory body.

4. Management of cookies 

When you visit our Platform, a “cookie” may be installed on your terminal device. A cookie is a file that records information concerning your browsing on that terminal device (e.g. visited pages, date and time of browsing, viewed links) and will facilitate your visits by making it easier and faster for you to identify yourself to access your target pages.

You can delete cookies installed on your terminal device at any time and prevent new cookies being saved and receive notification before installation of a new cookie by configuring your browser software. Please refer to the help section of your browser software and the browser’s “types of cookies, cookies, statistics and settings” for more information on how to activate and deactivate these functions.

Please note that you may not benefit from some of the services if you uninstall cookies or prevent cookies from being installed on your terminal device.

5. Your rights 

You have a right to access, query, modify, rectify or delete your personal data on the Website. You can obtain disclosure of your personal data. You can also object to the processing and circulation of your personal data. The Company reserves the right to reject any request it deems inappropriate. In accordance with applicable law in force, you have a right of formal consent to sales canvassing via e-mail, fax or automatic caller.

If you wish to exercise these rights or obtain other information, please send your request by e-mail to hd.comms-China@total.com or by post to the following address: 

Department / service name :  Legal Department

Address: Room 2808, World Trade Office 1, 1 Jianguomenwai Avenue, Chaoyang District, Beijing, PRC, 100004